I need help with my start-up company. What can you help me with?
We can help your company get off on the right foot as it pertains to ensuring great customer service depending of course on the type of business you are in.
How do I know that Worldwide Client and Customer Service Solutions is the right consulting agency for me?
At WCCSS, we pride ourselves on making sure that we live by our motto of not only providing advice but we deliver results. You will not know unless you try.
How do you customize your services for niche companies?
We analyze the business we partner with and make sure that another set of eyes checks everything that can possibly affect your business results and customer satisfaction outcome and tailor our recommendations accordingly.
How much are your services going to cost me?
Each situation is unique and reasonably priced accordingly. We believe that every penny is worth spending.
What kind of businesses can you help?
Currently, we are looking for start-ups to medium-sized companies; but helping anyone who needs assistance with either front facing customers or remote E-commerce customer service is our top priority.
What is your process with identifying risk assessments?
We like to meet with our clients and look at their business as a whole looking at their current processes, success, and opportunities before deciding our next steps.
What platforms do you have experience with?
Zendesk, Kustomer, Gorgias, Freshdesk, Happyfox, NICE, Calabrio, Cisco, Avaya, Amazon Seller Central, TalkDesk, Atlassian, Ring Central and many more.
What kind of references do you have?
Upon request we can provide testimonials from various satisfied clients.
How much experience do you have?
Combined leadership has over 25 years of experience.
What is the minimum size business you can help with?
Our goal is to deliver results, value, and prioritize every partnership we come across with. Therefore, we do not have any minimum.
Do you provide and assist with call quality control?
Yes, we do both with whatever is being used by you now or we can recommend different solutions in improving Standard Operating procedures.
What are your contracted rates?
Depending on the campaign and the subject matter of the products being supported, this could be by the piece, hour, or minute.
What are your contract lengths?
Depending on the company's situation, we have flexible terms to tailor-fit your needs. However, we look to sign agreements for a minimum of 1 year.
Are you willing to sign an NDA before the commencement of work on a project?
Absolutely. We value every partnerships' privacy.
Are you willing to travel for on-site visits and oversight of project implementation?
Yes, at the cost of the client if it is requested for our firm to travel.